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Need troubleshooting help on freeze ups

 
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ToddAndMargo

External


Since: Oct 17, 2008
Posts: 7



(Msg. 1) Posted: Fri Jul 31, 2009 12:40 pm
Post subject: Need troubleshooting help on freeze ups
Archived from groups: microsoft>public>windowsxp>hardware (more info?)

Hi All,

I need some tips on a troubleshoot I am doing.

A customer has an XP Pro system hooked up in his
conference room. He like to just be able to walk
into the room with his customers and have the
computer fired up and working. The computer is
~5 years old (P4) but still working well, other
than the following problem.

Problem: it freezes up when unintended. Video
is blank; keyboard and mouse are dead.

Currently:
--Screen saver on or disabled: no difference
--Power saving and hibernate are never
--Nothing is written to the logs when it freezes

Here is the kicker. This only happens when it
is *unattended*. I have Ultra VNC hooked up
so I can see when it freezes: it will never freeze
while I am monitoring it. If I or anyone else
walks over and wiggles the mouse, it won't
freeze.

I am thinking the power supply. What does the
group think?

Many thanks,
-T

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db

External


Since: Jun 6, 2009
Posts: 18



(Msg. 2) Posted: Fri Jul 31, 2009 5:51 pm
Post subject: Re: Need troubleshooting help on freeze ups
Archived from groups: per prev. post (more info?)

think you need
to do a clean
boot and dedicate
the machine to the
task at hand.

also, me thinks you
might want to turn
off indexing and
ensure disks are
not set to turn off
via power control
panel..

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Singapore Computer Servic

External


Since: Jun 30, 2009
Posts: 7



(Msg. 3) Posted: Sat Aug 01, 2009 4:25 am
Post subject: Re: Need troubleshooting help on freeze ups
Archived from groups: per prev. post (more info?)

Hello,

Try entering the BIOS and leaving the system there for some time. If it
freezes there after some time as well, you know it is definitely a hardware
problem.

Regards,
Singapore Computer Home Repair Service
[URL="http://www.bootstrike.com/ComputerService/"]http://www.bootstrike.com/ComputerService/[/URL]
Video Conversion VHS Video8 Hi8 Digital8 MiniDv MicroMv
[URL="http://www.bootstrike.com/VHSVideoConvert/"]http://www.bootstrike.com/VHSVideoConvert/[/URL]
"ToddAndMargo" wrote in message

> Hi All,
>
> I need some tips on a troubleshoot I am doing.
>
> A customer has an XP Pro system hooked up in his
> conference room. He like to just be able to walk
> into the room with his customers and have the
> computer fired up and working. The computer is
> ~5 years old (P4) but still working well, other
> than the following problem.
>
> Problem: it freezes up when unintended. Video
> is blank; keyboard and mouse are dead.
>
> Currently:
> --Screen saver on or disabled: no difference
> --Power saving and hibernate are never
> --Nothing is written to the logs when it freezes
>
> Here is the kicker. This only happens when it
> is *unattended*. I have Ultra VNC hooked up
> so I can see when it freezes: it will never freeze
> while I am monitoring it. If I or anyone else
> walks over and wiggles the mouse, it won't
> freeze.
>
> I am thinking the power supply. What does the
> group think?
>
> Many thanks,
> -T
 >> Stay informed about: Need troubleshooting help on freeze ups 
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ToddAndMargo

External


Since: Oct 17, 2008
Posts: 7



(Msg. 4) Posted: Sat Aug 01, 2009 10:03 am
Post subject: Re: Need troubleshooting help on freeze ups
Archived from groups: per prev. post (more info?)

> Regards,
> Singapore Computer Home Repair Service
> [URL="http://www.bootstrike.com/ComputerService/"]http://www.bootstrike.com/ComputerService/[/URL]
> Video Conversion VHS Video8 Hi8 Digital8 MiniDv MicroMv
> [URL="http://www.bootstrike.com/VHSVideoConvert/"]http://www.bootstrike.com/VHSVideoConvert/[/URL]
> "ToddAndMargo" wrote in message

>> Hi All,
>>
>> I need some tips on a troubleshoot I am doing.
>>
>> A customer has an XP Pro system hooked up in his
>> conference room. He like to just be able to walk
>> into the room with his customers and have the
>> computer fired up and working. The computer is
>> ~5 years old (P4) but still working well, other
>> than the following problem.
>>
>> Problem: it freezes up when unintended. Video
>> is blank; keyboard and mouse are dead.
>>
>> Currently:
>> --Screen saver on or disabled: no difference
>> --Power saving and hibernate are never
>> --Nothing is written to the logs when it freezes
>>
>> Here is the kicker. This only happens when it
>> is *unattended*. I have Ultra VNC hooked up
>> so I can see when it freezes: it will never freeze
>> while I am monitoring it. If I or anyone else
>> walks over and wiggles the mouse, it won't
>> freeze.
>>
>> I am thinking the power supply. What does the
>> group think?
>>
>> Many thanks,
>> -T
>
Singapore Computer Service wrote:
> Hello,
>
> Try entering the BIOS and leaving the system there for some time. If it
> freezes there after some time as well, you know it is definitely a hardware
> problem.
>

Great call. I will do this.
-T
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ToddAndMargo

External


Since: Oct 17, 2008
Posts: 7



(Msg. 5) Posted: Sat Aug 01, 2009 10:04 am
Post subject: Re: Need troubleshooting help on freeze ups
Archived from groups: per prev. post (more info?)

db wrote:
> think you need
> to do a clean
> boot and dedicate
> the machine to the
> task at hand.
>
> also, me thinks you
> might want to turn
> off indexing and
> ensure disks are
> not set to turn off
> via power control
> panel..
>
Disks are set to never. I will check
indexing. Thank you,
-T
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ToddAndMargo

External


Since: Oct 17, 2008
Posts: 7



(Msg. 6) Posted: Wed Aug 12, 2009 11:24 am
Post subject: Re: Need troubleshooting help on freeze ups
Archived from groups: per prev. post (more info?)

db wrote:
> think you need
> to do a clean
> boot and dedicate
> the machine to the
> task at hand.
>
> also, me thinks you
> might want to turn
> off indexing and
> ensure disks are
> not set to turn off
> via power control
> panel..
>

Hi db,

You called it. It was the indexing. I turned it off
Tuesday before last and it has been running "unattended"
for over a week now without a freeze up.

Thank you so much!
-T
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db

External


Since: Jun 6, 2009
Posts: 18



(Msg. 7) Posted: Wed Aug 12, 2009 2:00 pm
Post subject: Re: Need troubleshooting help on freeze ups
Archived from groups: per prev. post (more info?)

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