Hello,
Try entering the BIOS and leaving the system there for some time. If it
freezes there after some time as well, you know it is definitely a hardware
problem.
Regards,
Singapore Computer Home Repair Service
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"ToddAndMargo" wrote in message
> Hi All,
>
> I need some tips on a troubleshoot I am doing.
>
> A customer has an XP Pro system hooked up in his
> conference room. He like to just be able to walk
> into the room with his customers and have the
> computer fired up and working. The computer is
> ~5 years old (P4) but still working well, other
> than the following problem.
>
> Problem: it freezes up when unintended. Video
> is blank; keyboard and mouse are dead.
>
> Currently:
> --Screen saver on or disabled: no difference
> --Power saving and hibernate are never
> --Nothing is written to the logs when it freezes
>
> Here is the kicker. This only happens when it
> is *unattended*. I have Ultra VNC hooked up
> so I can see when it freezes: it will never freeze
> while I am monitoring it. If I or anyone else
> walks over and wiggles the mouse, it won't
> freeze.
>
> I am thinking the power supply. What does the
> group think?
>
> Many thanks,
> -T >> Stay informed about: Need troubleshooting help on freeze ups