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MR

External


Since: Dec 16, 2009
Posts: 1



(Msg. 1) Posted: Wed Dec 16, 2009 9:19 am
Post subject: *CANT log into Windows -please help
Archived from groups: microsoft>public>windowsxp>help_and_support (more info?)

Hi, I need step by step instructions on how to use my recovery console CD in
order to fix a problem.
Here is my prob:
A virus/malware scan I did probably messed up my logon file.
The antivrus program either removed or quaranteined the virus/trojan that
was attached to my logon file. Because when AVG prompted me to reboot after
this scan, It stopped at the welcome screen logon part. I click on my user
name (only one there) and it says its logging on...But then it says saving
settings and nothing else happens. My machine does not reboot or anything.
It just stays at this logon screen. I can turn off the pc by clicking 'turn
off' at the bottom corner.
Please note that my safe mode is not working (virus/trojan's caused it).

I read somewhere that I can copy a copy of the winlogon.exe file to fix
this. I have my CD already installed on the Laptop and am in the Recovery
console page. I need to know exactly what to type and how to proceed. I dont
want to have to do a complete fresh install nor have to remove the HD from
the laptop if I dont have to. SO I want to see if fixing it this way will
help.

PS I read somethings in the microsoft site. But, it does not address what i
need to type.
Please help if you can, thank you.
Windows XP home edition sp2 IE7 -OEM

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Leonard Grey

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Since: Nov 20, 2008
Posts: 75



(Msg. 2) Posted: Wed Dec 16, 2009 11:47 am
Post subject: Re: *CANT log into Windows -please help
Archived from groups: per prev. post (more info?)

One or more of three things has happened:

1. The malware that infected your computer was not completely removed; or
2. The malware that infected your computer was removed, and the removal
process damaged your computer. Don't necessarily blame this on your
malware-removal software; some malware is so deeply entrenched that it
cannot be removed without causing damage; or
3. Something completely unrelated to malware is causing your problem.

Unless you are quite confident in your technical abilities, you should
/not/ try to repair your computer on your own. Repairing your computer
is not a simple step-by-step procedure that anyone can do by simply
following directions.

In order to repair your computer, you need to have an accurate diagnosis
of what the problem is. You do not seem to have an accurate diagnosis.

You can take your best guess, then try this or that procedure and hope
for success, or you can have your computer professionally repaired. If
you value what's on your hard drive, you'll let the professional handle it.

Not to rub salt in your wound, but if you had been regularly backing up
all this would be nothing more than a minor inconvenience.

---
Leonard Grey
Errare humanum est

On 12/16/2009 11:19 AM, MR wrote:
> Hi, I need step by step instructions on how to use my recovery console CD in
> order to fix a problem.
> Here is my prob:
> A virus/malware scan I did probably messed up my logon file.
> The antivrus program either removed or quaranteined the virus/trojan that
> was attached to my logon file. Because when AVG prompted me to reboot after
> this scan, It stopped at the welcome screen logon part. I click on my user
> name (only one there) and it says its logging on...But then it says saving
> settings and nothing else happens. My machine does not reboot or anything.
> It just stays at this logon screen. I can turn off the pc by clicking 'turn
> off' at the bottom corner.
> Please note that my safe mode is not working (virus/trojan's caused it).
>
> I read somewhere that I can copy a copy of the winlogon.exe file to fix
> this. I have my CD already installed on the Laptop and am in the Recovery
> console page. I need to know exactly what to type and how to proceed. I dont
> want to have to do a complete fresh install nor have to remove the HD from
> the laptop if I dont have to. SO I want to see if fixing it this way will
> help.
>
> PS I read somethings in the microsoft site. But, it does not address what i
> need to type.
> Please help if you can, thank you.
> Windows XP home edition sp2 IE7 -OEM
>
>

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Volstag

External


Since: Dec 17, 2009
Posts: 1



(Msg. 3) Posted: Wed Dec 16, 2009 6:25 pm
Post subject: Re: *CANT log into Windows -please help
Archived from groups: per prev. post (more info?)

If malware infected winlogon, logonui, userinit, etc, it can lead to the
log-in issues you've described. It's also possible these files were
infected and smoked by your anti-virus application.

You could try booting into the recovery console, heading to \windows
and \windows\system32 and checking the date-stamp / file size of the
aforementioned files.... see if any appear to be infected or otherwise
altered. If you're able to find a replacement copy (in dllcache, update
directories, etc) you could try replacing the "bad" copies.

If it's simply a malware issue, I'd recommend remove the drive, slaving
it to another machine, and scanning the drive from there.
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