error message

lowtechcowboy wrote:
> Good evening to all. I keep getting Rundll error loading
> bonalopi.dl the specified module could not be found. I can't access
> EXCEL or WORD.

Clean up...

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
[URL="http://www.superantispyware.com/"]http://www.superantispyware.com/[/URL]

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
[URL="http://www.malwarebytes.com/"]http://www.malwarebytes.com/[/URL]

Reboot and logon as administrative user.

Download and run the MSRT manually:
[URL="http://www.microsoft.com/security/malwareremove/default.mspx"]http://www.microsoft.com/security/malwareremove/default.mspx[/URL]

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

You should now perform a full CHKDSK on your system drive (C...

How to scan your disks for errors
[URL="http://support.microsoft.com/kb/315265"]http://support.microsoft.com/kb/315265[/URL]
* will take time and a reboot

You should now perform a full Defragment on your system drive (C...

How to Defragment your hard drives
[URL="http://support.microsoft.com/kb/314848"]http://support.microsoft.com/kb/314848[/URL]
* will take time

Reboot and logon as administrative user.

Visit this web page:

How do I reset Windows Update components?
[URL="http://support.microsoft.com/kb/971058"]http://support.microsoft.com/kb/971058[/URL]

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.

What AntiVirus software are you running and is it up to date?

What are you doing for backups?

When was the last time you manually checked for WIndows and application
updates?

Reboot.

Log on as an user with administrative rights and open Internet Explorer
and visit [URL="http://windowsupdate.microsoft.com/"]http://windowsupdate.microsoft.com/[/URL] and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to
install Internet Explorer 8 at this time.