Cannot close down computer

"Julie" wrote:

> When I go to Start / Turn off computer - the system hangs and I end up having
> to pull the plug.
>
> Thanks in advance.
>
> Julie

Hi Julie,

Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
[URL="http://support.microsoft.com/kb/883256"]http://support.microsoft.com/kb/883256[/URL]
Scan for malware from here:
SuperAntispyware - Free
[URL="http://www.superantispyware.com/superantispywarefreevspro.html"]http://www.superantispyware.com/superantispywarefreevspro.html[/URL]

Run a scan from here on-line:
[URL="http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym"]http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym[/URL]
[URL="http://www3.ca.com/securityadvisor/virusinfo/scan.aspx"]http://www3.ca.com/securityadvisor/virusinfo/scan.aspx[/URL]
Download Avast Cleaner (off-line scanner) from here:
[URL="http://www.avast.com/eng/avast-virus-cleaner.html"]http://www.avast.com/eng/avast-virus-cleaner.html[/URL]

User Profile Hive Cleanup Service:
[URL="http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en"]http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en[/URL]

The system may not unload your user profile correctly when you log off from
a Windows XP-based computer
[URL="http://support.microsoft.com/kb/842827"]http://support.microsoft.com/kb/842827[/URL]

Reboot your machine and try to log OFF after doing your computing per
normal and see if that will solve the issue and the issue will not happen on
log OFF.

If still no joy, please send us your 'Event Log' for Error Messages.

- Have a look in the Event Viewer for error messages(X) that can shed some
light and post it back in your next post by performing the following:
>>Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
[URL="http://support.microsoft.com/kb/308427/en-us"]http://support.microsoft.com/kb/308427/en-us[/URL]


HTH,
nass
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[URL="http://www.nasstec.co.uk"]http://www.nasstec.co.uk[/URL]