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USB ports stopped working after Windows updates

 
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SCOTTS

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Since: Feb 27, 2009
Posts: 3



(Msg. 1) Posted: Fri Feb 27, 2009 8:37 am
Post subject: USB ports stopped working after Windows updates
Archived from groups: microsoft>public>windows>vista>hardware_devices (more info?)

After installing 2 updates the USB ports on my docking station stopped
working (they still work on the PC).

The updates were: 1) Update for Microsoft Silverlight (KB960353) and 2)
Cypress - Other hardware - HX2LP kit (3.03.0000.2).

I have tried system restore but it failed - said it didn't restore. (this
always happens - any idea why?)

The Cypress update does not show up on Programs & Features, so I am unable
to uninstall it.

Any ideas?

Thanks!

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dinesh

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Since: Oct 14, 2008
Posts: 6



(Msg. 2) Posted: Sun Mar 01, 2009 5:47 am
Post subject: Re: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

Try removing the newly installed updates.
Also, try updating the chipset driver.

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fernief

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Since: Mar 1, 2009
Posts: 1



(Msg. 3) Posted: Sun Mar 01, 2009 5:41 pm
Post subject: RE: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

I just discovered the same problem.  I selected the Cypress update and all of the external USB ports died.  I can't find the Cypress - Other hardware - HX2LP Kit (3.03.0000.2) software installed such that I can execute a removal.  So, I found the drivers in the registry and then I also went into the device manager and found the HX2LP entries under the USB controllers.  I decided to remove the HX2LP devices and also specified removal of the drivers.  I'm about to reboot and see if this solves my problem.  If not then I'll clone the registry and delicately cut out the HX2LP or Cypress entries.  I'll post my status after the reboot.


Post Originated from [URL="http://www.VistaForums.com"]http://www.VistaForums.com[/URL] Vista Support Forums
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SCOTTS

External


Since: Feb 27, 2009
Posts: 3



(Msg. 4) Posted: Mon Mar 02, 2009 10:52 am
Post subject: RE: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

Hi Fernief,
Did that work??
ScottS

"fernief" wrote:

> I just discovered the same problem. I selected the Cypress update and all of the external USB ports died. I can't find the Cypress - Other hardware - HX2LP Kit (3.03.0000.2) software installed such that I can execute a removal. So, I found the drivers in the registry and then I also went into the device manager and found the HX2LP entries under the USB controllers. I decided to remove the HX2LP devices and also specified removal of the drivers. I'm about to reboot and see if this solves my problem. If not then I'll clone the registry and delicately cut out the HX2LP or Cypress entries. I'll post my status after the reboot.
>
>
> Post Originated from [URL="http://www.VistaForums.com"]http://www.VistaForums.com[/URL] Vista Support Forums
>
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SCOTTS

External


Since: Feb 27, 2009
Posts: 3



(Msg. 5) Posted: Mon Mar 02, 2009 10:54 am
Post subject: Re: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

Thanks Dinesh.
I can't remove the newly installed Cypress update (the one causing the
problem) because it doesn't appear on the list of installed software. Any
ideas how I can remove it?

"dinesh" wrote:

>
> Try removing the newly installed updates.
> Also, try updating the chipset driver.
>
>
> --
> dinesh
>
> Hope that works !!!
> Dinesh.Wink
>
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sjrandallesq

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Since: Mar 4, 2009
Posts: 1



(Msg. 6) Posted: Wed Mar 04, 2009 11:11 pm
Post subject: Re: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

I had a similar problem after this update in that my fingerprint reader
stopped working; I use it for so many websites now that it was a pain.

I tried looking for the device/driver to rollback but couldnt find it.
Looking for a solution I found people on this site having problems with
their USBs so I went back to look at the USB drivers and there it was,
rolled it back and alls well. (Not sure if I had USB probs as well but
wasnt gonna waste more time proving the point).

So to recap, what solved my problem was:

Start > Control Panel > Device Manager > USB controllers

You should see the 'HX2LP' driver listed there:

Rclick > Properties > Driver > Roll Back Driver

Voila. Well it worked for me. It looks like it rolled back to a
non-specific USB device but it might have just removed it, (not sure how
many were there before I hit the button).

Hope this helps, cheers.
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solalawal

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Since: Mar 6, 2009
Posts: 1



(Msg. 7) Posted: Fri Mar 06, 2009 10:25 am
Post subject: Re: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

that was amazing!!!! it worked for me. thanks a zillion times.
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petercor

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Since: Mar 11, 2009
Posts: 2



(Msg. 8) Posted: Wed Mar 11, 2009 9:52 pm
Post subject: Re: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

I had the same problem, but found on another post with the solution. Go
to the device manager and under the USB controllers, right click ->
properties -> rollback the USB driver for 'HX2LP' and it all comes back
to life. And there I was about to throw away my HP docking station and
buy a new one!!!!
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Creatoboy

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Since: Mar 12, 2009
Posts: 1



(Msg. 9) Posted: Thu Mar 12, 2009 12:25 am
Post subject: Re: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

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stevenren7

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Since: Apr 4, 2009
Posts: 2



(Msg. 10) Posted: Sat Apr 04, 2009 11:14 pm
Post subject: Re: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

Hi, there:
I checked my machine, found the "roll back" button is disabled. It
seems no way out of the woods. Any suggestion about it? Thanks
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petercor

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Since: Mar 11, 2009
Posts: 2



(Msg. 11) Posted: Sun Apr 05, 2009 4:31 pm
Post subject: Re: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

Not really. Check you are logged in with Admin permissions would be my
first thought.
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stevenren7

External


Since: Apr 4, 2009
Posts: 2



(Msg. 12) Posted: Sun Apr 05, 2009 6:27 pm
Post subject: Re: USB ports stopped working after Windows updates
Archived from groups: per prev. post (more info?)

thanks for your reply. My account is admin type. Even I created another
admin account, but got the same thing. any suggestion? thanks!
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