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External
Since: Nov 20, 2008
Posts: 1
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(Msg. 1) Posted: Wed Apr 21, 2010 12:03 pm
Post subject: Linksys cable modem dropping connection
Archived from groups: microsoft>public>windowsxp>help_and_support (more info?)
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I’ve been using your model BEFCMU10 Cable modem (SN kbg30g304550) for the
past several years.
Began having problems with dropped internet connection, maybe once a month,
progressing to weekly failures, and now I’m getting disconnected several
times a day.
This older model modem has 6 led indicators – power, DS, US, on-line,
Ethernet, and USB. Under normal operation, DS, US, on-line are on steady and
Ethernet is flashing.
When my connection fails, DS is on, US may or may not be on, and both
on-line and Ethernet are off.
I go through the usual processes of re-powering modem/router, reboot,
refresh the network connection, etc. Eventually I get back my connection but
never know if the problem was Comcast (internet provider) or was it with my
computer, modem, etc.
When this problem occurs, I do a check with ipconfig/all and find that I
lost my DNS server addresses. When not working DNS indicated 192.168.2.1 –
when working its 68.87.75.198 and 68.87.64.150.
Greatly appreciate any troubleshooting suggesting.
Thank you |
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External
Since: May 28, 2009
Posts: 15
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(Msg. 2) Posted: Wed Apr 21, 2010 12:03 pm
Post subject: Re: Linksys cable modem dropping connection
Archived from groups: per prev. post (more info?)
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This isn't a Linksys newsgroup. So, it's not our cable modem.
"Jim" wrote in message
: I’ve been using your model BEFCMU10 Cable modem (SN kbg30g304550) for the
: past several years.
:
:
:
: Began having problems with dropped internet connection, maybe once a
month,
: progressing to weekly failures, and now I’m getting disconnected several
: times a day.
:
:
:
: This older model modem has 6 led indicators – power, DS, US, on-line,
: Ethernet, and USB. Under normal operation, DS, US, on-line are on steady
and
: Ethernet is flashing.
:
:
:
: When my connection fails, DS is on, US may or may not be on, and both
: on-line and Ethernet are off.
:
:
:
: I go through the usual processes of re-powering modem/router, reboot,
: refresh the network connection, etc. Eventually I get back my connection
but
: never know if the problem was Comcast (internet provider) or was it with
my
: computer, modem, etc.
:
:
:
: When this problem occurs, I do a check with ipconfig/all and find that I
: lost my DNS server addresses. When not working DNS indicated 192.168.2.1 –
: when working its 68.87.75.198 and 68.87.64.150.
:
:
:
: Greatly appreciate any troubleshooting suggesting.
:
:
:
: Thank you
:
: |
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External
Since: Dec 1, 2008
Posts: 46
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(Msg. 3) Posted: Wed Apr 21, 2010 12:03 pm
Post subject: Re: Linksys cable modem dropping connection
Archived from groups: per prev. post (more info?)
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On Apr 21, 5:03 pm, "Jim" wrote:
> I’ve been using your model BEFCMU10 Cable modem (SN kbg30g304550) for the
> past several years.
>
> Began having problems with dropped internet connection, maybe once a month,
> progressing to weekly failures, and now I’m getting disconnected several
> times a day.
>
> This older model modem has 6 led indicators – power, DS, US, on-line,
> Ethernet, and USB. Under normal operation, DS, US, on-line are on steady and
> Ethernet is flashing.
>
> When my connection fails, DS is on, US may or may not be on, and both
> on-line and Ethernet are off.
>
> I go through the usual processes of re-powering modem/router, reboot,
> refresh the network connection, etc. Eventually I get back my connection but
> never know if the problem was Comcast (internet provider) or was it with my
> computer, modem, etc.
>
> When this problem occurs, I do a check with ipconfig/all and find that I
> lost my DNS server addresses. When not working DNS indicated 192.168.2.1 –
> when working its 68.87.75.198 and 68.87.64.150.
>
> Greatly appreciate any troubleshooting suggesting.
>
> Thank you
Sorry, but it seems to not be a Windows problem or error. This is not
the support for Linksys. Since you stated that you have had this unit
for years, the problem is that the device is becoming defective. You
might need to replace it. >> Stay informed about: Linksys cable modem dropping connection |
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External
Since: Sep 27, 2008
Posts: 21
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(Msg. 4) Posted: Wed Apr 21, 2010 2:42 pm
Post subject: Re: Linksys cable modem dropping connection
Archived from groups: per prev. post (more info?)
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Jim wrote:
> I’ve been using your model BEFCMU10 Cable modem (SN kbg30g304550) for the
> past several years.
I don't make cable modems. No one here does.
> Began having problems with dropped internet connection, maybe once a month,
> progressing to weekly failures, and now I’m getting disconnected several
> times a day.
If this cable modem is leased from your ISP, call them to get them to test
it or replace it. If they don't replace it, and if there is a local office,
you can just drop in to get a replacement.
If you didn't lease their cable modem (which keeps them responsible for its
maintenance) then it might be time to buy a new one. There are no fans in
these external modems (same for consumer-grade routers) and they eventually
die from excessive heat. They first become erratic in behavior and then
eventually stop working altogether. Routers seem to die after 2-4 years
(how long depends on the manufacturer: Dlinks are shorter lived than
Linksys). I lease my cable modems from the ISP because they seem to go bad
after about 2 years so me buying one doesn't save me anything over leasing
it and having the ISP responsible for it. >> Stay informed about: Linksys cable modem dropping connection |
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External
Since: Apr 24, 2010
Posts: 1
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(Msg. 5) Posted: Sat Apr 24, 2010 5:28 am
Post subject: Re: Linksys cable modem dropping connection
Archived from groups: per prev. post (more info?)
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call your ISP technical support and go threw the procedure that they
gives you on phone , and if it showed that your router is resetting
every time you turn it on they should replace it for you if you have
warranty ,because i think the problem is in your router >> Stay informed about: Linksys cable modem dropping connection |
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